THE HOUSE RULES
Terms of service.
Last updated
These terms cover buying, renewing and using a LumaNest TV subscription. We’ve kept them short and plain. By placing an order, you agree to them.
What you’re buying
A LumaNest TV subscription gives you access to live channels, movies and series for a set number of simultaneous screens and a set period. Plans are Lite (1 screen), Family (2 screens), Premium (3 screens), Whole Home (4 screens), for 3, 6 or 12 months. Current prices are shown in USD on our plans section.
Payment
- Payments are processed by PayPal. You review and approve the full total on PayPal before you’re charged.
- New plans and pay-once renewals are a single payment for the period you choose. They do not renew automatically.
- When it’s available for your line, you can choose optional auto-renew when renewing. Auto-renew charges the displayed total every selected period until you turn it off, and needs your separate PayPal agreement. You can turn it off at any time on the renewal page or in PayPal.
- Your subscription starts, or your existing line is extended, after payment is confirmed. Some plans may need support activation; if so, we’ll tell you before you pay.
Your logins
You’ll have a customer account (your email and password) for your customer hub, and a line login (a username and password) for watching and renewing. Here’s which login goes where. Keep both private. You’re responsible for activity on your logins.
Using your subscription
- Your plan sets how many devices can watch at the same time. Please don’t share your line login beyond that.
- Use the service for personal viewing. Don’t resell it, and don’t try to get around its limits or security.
- You can watch in the web player or set up a supported device using our setup guide. Device apps and installation methods can change, and some devices may be temporarily unavailable.
- The channels, movies and series available can change over time.
Upgrades
You can upgrade up to four screens. The price depends on your line and its remaining time, so request a quote from your customer hub before paying.
Refunds
See our refund policy for how refund requests are handled.
Privacy
Our privacy policy explains what we collect and why.
Changes to these terms
We may update these terms. When we do, we’ll change the “last updated” date above. Changes don’t affect a period you’ve already paid for.
Questions about these terms? Email support@lumanest.tv.